i Still want my items

on the 9th January 2018 I lodged a complaint about the unfairly service that was given to me by Balfour Park Cash convertors,i got a response saying the store and operational manager will get back to me none of this happened someone gave me Operationa managers number called Sarel,i whatssuped n was promised that he will go n check cameras to see if I went to the store between the 10th and 18th dec to ask for banking details as ill be away for holidays.Since then he never came back to me,when I try to send him whatssup again to enquire abt my feedback,i noticed that he BLOCKED me on whatssup is this how cash convertors treat their customers? is this how customer service should be? All I want is my sewing machine,washine machine and tumble dryer as I've explained on the 9th that am unemployed,i hav lot of customers now who wants me to sew their dresses and wedding order,i dnt hav a machine to sew this orders so I can be able to get money n support my little one,i need my machine so I can generate income as m unemployed I want my items please