AJ
Andiswa J

1 reviews | Active since Jul 2014

24 Aug 2015, 18:16

Flabbergasting ******

I first wrote on Hello Peter as I was happy Cash Converters exchanged a laptop they replaced after it had just shut down within 5 months of purchase, they gave me a replacement that did not even last 4 months, when I took it back to store they sent it for a check-up and came back with feedback that I had used a different charger on it. Nonsense, when I had used only the charger he gave to me, when I went back to store Friday to get more information , the ***** called Manager Anthony Ramotse gave me a laptop with a charger and I noted to him that this was not the charger he gave to me before, He stood straight faced and **** through his teeth and said it is the same one, It was not the same charger. You *****ed firstly by selling a laptop that shutdown right after purchase, and now you think you can get away with throwing it on my face by changing chargers and claiming I used the charger THINK AGAIN. <br> <br> The manager was Nervous and Annoyed when he saw me and had No Complaints handling skills , he sweated and shouted when I told him it's not the same charger revealing how he tried to ***** me but failed.<br> You need to send him for training on Complaints handling and calming down course.

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Replies (1)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply24 Aug 2015, 20:40
Official
Hello jezilea,

Good evening Andiswa

Thank you for taking the time to lodge your complaint via the Hellopeter website.

I am sending your complaint to the regional operations manager as well as our store. They will be in contact with you asap.

Cash Converters prides ourselves on great service and your complaint will be dealt with effectively and timeously.

Kind regards

Tia Hocanin
National Brand Manager