Faulty PS4 controller and no refund? Cash converters new policy

I bought a PS4 on behalf of my friend on the 10th January 2022 at cash converters in Welkom, firstly they had to test the console which took an hour to do firstly the charging dock wasn't working and she wasn't given any discount for leaving the charging dock she paid the full R4300 cash, when I dropped off the console by my friend and helped her set it up the controller triangle button wasn't working so I went back on the 11th and explained what happened one of the salesman by the name of Thapelo aka Tazz.

Where he spoke to the manager and came to the agreement to give me a different PS4 controller I went back to my friend with the controller where we tested the second controller and to the same result the analogue stick was giving issues, I went home to test the controller on my own PS4 thinking the problem would be with her PS4 and the second controller did the same thing on my own console. I did let tazz know the situation via WhatsApp as he requested some time to arrange a controller for my friend so we gave him the 12th to find a replacement.

I went back to cash converters on the 13th after failing to receive any proper feedback regarding the controller gave the second controller for a **** PS4 controller my friend didn't mind it she just wanted something that was working we tried to connect the **** controller and it refused to connect to her PS4 but connected fine to my slim console.

I went back to cash converters on the 14th and explained the situation as they took the controller back and asked for sometime to find one. I left the shop explaining the situation to my friend as she agreed and gave them the weekend to come to a solution.

I contacted tazz on the 17th to find out any feedback on finding a controller as he told me via WhatsApp that his manager is testing a controller and to give him some time, I messaged him again an hour before closing time where he requested more time to find a controller which made my friend angry.

It's been a week since the ps4 was bought and she hasn't been able to use the console because there isn't a controller, she then directly contacted tazz and told him she'll be coming for her refund because she wasn't given a proper service and had to wait even longer when she had no issue paying cash for the PS4, tazz then tells her that "they don't do refunds" she dropped off the ps4 today by me so I can take it back tomorrow because I bought it on her behalf and the console is under my name yet tazz messages me to tell me the exact same thing that they don't do refunds.

It's sad to think cash converters don't appreciate loyalty from their clients and take care of them as someone that's bought alot from them to be in the middle of a transaction like this and see how both parties handle the situation is disgusting and makes me feel like taking my business over to cash crusaders instead. Cash converters in Welkom definitely need to work on their customer service. Hopefully cash converters resolves the matter and give her refund because a week later and no controller is inexcusable