SC
Sean C

1 reviews | Active since Jul 2011

22 Oct 2015, 13:02

Faulty Items, Unauthorised Repair, Poor Attitutude

Be careful of any appliances you buy from Cash Converters, especially the Claremont branch. They aren't testing things they sell. So if you take the trouble to get a heavy, bulky thing home and it may not work from the minute you plug it in.<br> <br> Now you have to get it back to the shop somehow. They make promises to collect it, and assess why it doesn't work. They also promise any fix will be authorised by you and done properly with correct parts etc. <br> <br> Instead they have a Congolese guy at the back who speaks little or no English and he does a bodge job on your property without asking and he doesn't just \take a look". They are not repair centers and should not be tinkering with something 'just to get it going'. <br> <br> In my case they repaired a motor and sandpapered the inside of an air-fryer. I have no idea how long the repair will last or what effect the sanding will do on an item that generates steam. It may cause a fire or stop working as soon as you take it home. This is totally different to what the store manager"

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Replies (2)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply23 Oct 2015, 08:57
Official
Hello EatThat,

Dear Mr ******on

Thank you for taking the time to post your complaint on Hellopeter.

I will pass this on to the regional operations manager as well as the store who will be in touch with you shortly.

Kind regards

Tia Hocanin
Brand Manager
SC
Sean C's update18 Apr 2019, 10:42
Reviewer Update
This branch has new management, who are much better. However I do notice that the regional manager now appears to cover up problems reported at other stores. Her 'investigation' of a recent issue was minimal and conducted remotely since she is in Joburg and the stores under her control are in Cape Town. Everything has to go to her because the 1st customer service line doesn't even read the mail sent to them.