SB
Sam B
1 reviews | Active since Oct 2022
04 Oct 2022, 18:27
Faulty Handset that was sold
Hi purchased a Hi-sense handset in May 2022 for my son as a birthday present. The phone does not want to go as it freezes on the logo. Store says its a software problem and cannot assist as I misplaced my slip. But surely they have copy of the slip and video footage can be provided. I was not told I needed a slip when I went in store to complain about the phone.
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Replies (2)0
Replies (2)
Cash Converters Southern Africa's replyOfficial
05 Oct 2022, 09:48Hi Sam,
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Cash Converters Southern Africa's reply05 Oct 2022, 09:48
Official
Hi Sam,
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
SB
Sam B's updateReviewer Update
12 Oct 2022, 09:08Good day
Johan Rossel has made contact yet I had to send numerous emails and contacted both the Kuilsriver and Bellville branches.
"I’ve responded to this complaint earlier today, via the complaint at our head office" This was his response dated 11 October 2022 at 4:52 PM. No communication after Iv`e mailed back asking what the feedback is. I`ve given the exact date of purchase as per his request.
No one is giving me accurate feedback regarding this matter.
Johan Rossel has made contact yet I had to send numerous emails and contacted both the Kuilsriver and Bellville branches.
"I’ve responded to this complaint earlier today, via the complaint at our head office" This was his response dated 11 October 2022 at 4:52 PM. No communication after Iv`e mailed back asking what the feedback is. I`ve given the exact date of purchase as per his request.
No one is giving me accurate feedback regarding this matter.
SB
Sam B's update12 Oct 2022, 09:08
Reviewer Update
Good day
Johan Rossel has made contact yet I had to send numerous emails and contacted both the Kuilsriver and Bellville branches.
"I’ve responded to this complaint earlier today, via the complaint at our head office" This was his response dated 11 October 2022 at 4:52 PM. No communication after Iv`e mailed back asking what the feedback is. I`ve given the exact date of purchase as per his request.
No one is giving me accurate feedback regarding this matter.
Johan Rossel has made contact yet I had to send numerous emails and contacted both the Kuilsriver and Bellville branches.
"I’ve responded to this complaint earlier today, via the complaint at our head office" This was his response dated 11 October 2022 at 4:52 PM. No communication after Iv`e mailed back asking what the feedback is. I`ve given the exact date of purchase as per his request.
No one is giving me accurate feedback regarding this matter.