EXTREMELY BAD SERVICE AND A RUDE STORE MANAGER (A VERY ANGRY CLIENT)

My name is Luyanda I took my Defy washing machine to cash convertors Anderson branch in Johannesburg cbd. My expiring date has always been on the 13 every month and I have always been paying exactly on that date. On the 13 May 2024 I WhatsApp the WhatsApp number for the shop *** as you can see my conversation with whoever that handles WhatsApp chats at the store.

When I asked the following day for my new expiring date on the 14 May 2024,I was advise to hurry and pay because it expired the previous day.As you can see on our chats. But I had already paid on the 13 May, he asked for POP which I did send as you can see on our chats. But after I sent the pop there was no response any more only blue ticks when I was trying to confirm my next date. From 14/05 blue tick and Wednesday 15/05 blue tick and yesterday as well blue tick no response or anything.

So today I decided to call the store to ask what happening and to confirm my new next date. And I was told by the manager that the person that handles WhatsApp for the shop did not update the system after I have paid and send pop on WhatsApp. He was so rude in a way that, i'm planning to take my machine out this Saturday I have pop and I have the call recordings from my office landline. I rather involve police on this matter if my machine has been sold because I paid on my expiring date that I was told, even so why would your employee advise me that I should hurry and pay on the 14/05 if it is not done? Never the less I paid on my date on 13/05 and I have pop and i'm taking my machine out this Saturday it really not my business that your employee did not update the system. When we are advise to put our ID numbers as our reference number isn't that should be making it easy for the payment to be allocated faster and accordingly? I know this because i'm in a finance department myself.

I have also attached the POP here for your convenience. The last screen shot is from the store WhatsApp person I was talking to. Whom I believe he is the store manager. Just see the level of unprofessionalism from Cash converters staff. I think he is a manager because he gave me his personal number ***.

My apologies readers, I just copied this message from the email I sent to the head office. How I wish I can actually attached the screen shots and pop here for the world to see how cash converters staff is so rude to their clients. Now I have to cancel all my Saturday plans and be up and down from police station to the shop to collect my washing machine. As the store manager insulted me went as far as saying I should go to SANDF for all he cares.