empty promises

<p>I bought a laptop lastyear,December the 20th from cash converters balfour...and it started giving me problems shortly after....I then took it back on the 27th of May ,which is well within my 6months guarantee that they had stated on the slip ....</p> <p>i took it back to get a refund as I realised how much of an inconvinience it was to have a malfunctioning laptop,when I got to the store in Balfour,Cash Converters..I explained my issues with the laptop..explained that it is faulty and when i bought the laptop it was mainly for work purposes...</p> <p>I explained what problems the laptop had and that i needed a refund because i was not too delighted at the fact that they sold me a faulty laptop,they then tried to fix it ,in store ...as I wait,they then called me to come check it ,they said it was now okay but when i checked it,it was still not fixed furthermore it had even more problems with its functions.I was really unhappy...they then told me they would book it in for repairs ,I then asked them ,If they they take it for repairs and it comes back still with problems ,would they extend my warranty?would i still have the option of a refund ? and they told me they do not know...</p> <p>i then told them ,since they do not know ,i told them i would still like to take the option of a refund rather and they told me I cannot get a refund ...but the terms stated on the slip are different....</p> <p>Their terms are as follows:</p> <p>Guarantee Policy:</p> <p>faulty goods returned within 6 months of purchase ,can be :</p> <p> .Repaired at Cash Converters cost,or</p> <p> .Replaced with an Item of similar Value or</p> <p> .Refunded at the Purchase price</p> <p>so I struggle to understand why they cannot give me a refund ,even when its stated on their guarantee policy.</p> <p>They promised to give me refund if i am unhappy or the goods are faulty ,but now when i make a claim they don't want to apply the terms they stated themselves on the slip.</p> <p>i find this very upsetting.</p>