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Nqobile S
1 reviews | Active since Feb 2019
06 Nov 2024, 15:51
Disrespectful staff
I would like to report disrespectful and disturbing comments made by two women at Cash Converters Arbour Crossing in Amanzimtoti. While one gentleman was assisting me, they continued to make indirect remarks about me. One particularly offensive comment was, “it’s general knowledge,” implying I should already know the store policy. Is this because I am a young woman? I urge you to teach your staff proper manners and customer service to prevent such disrespectful behavior. I will not be taking this matter lightly. More than anything they have bragged your store name to the mud as I will never ever set my foot in any of your stores again.
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Replies (3)
Cash Converters Southern Africa's replyOfficial
11 Nov 2024, 10:07Hi Nqobile,
Thank you for bringing this matter to our attention. Your information has been forwarded to the store's management team.
Warm regards,
The Cashies Team
Thank you for bringing this matter to our attention. Your information has been forwarded to the store's management team.
Warm regards,
The Cashies Team
Cash Converters Southern Africa's reply11 Nov 2024, 10:07
Official
Hi Nqobile,
Thank you for bringing this matter to our attention. Your information has been forwarded to the store's management team.
Warm regards,
The Cashies Team
Thank you for bringing this matter to our attention. Your information has been forwarded to the store's management team.
Warm regards,
The Cashies Team
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Nqobile S's updateReviewer Update
11 Nov 2024, 10:23Hi. I did email customer service and the response i received from the store owner was very disrespectful to say the least. My rights as a customer were violated and the owner did not even apologise.
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Nqobile S's update11 Nov 2024, 10:23
Reviewer Update
Hi. I did email customer service and the response i received from the store owner was very disrespectful to say the least. My rights as a customer were violated and the owner did not even apologise.
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Nqobile S's updateReviewer Update
11 Nov 2024, 17:38The owner asked the customer service to close the ticket because non of their staff know what im talking about. I am now very upset first i am discriminated by the staff then called a **** by the owner. Please note every response is kept on record as i had said iwill not have my rights violated and then called a ****. Your store has done nothing by try cover their backs
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Nqobile S's update11 Nov 2024, 17:38
Reviewer Update
The owner asked the customer service to close the ticket because non of their staff know what im talking about. I am now very upset first i am discriminated by the staff then called a **** by the owner. Please note every response is kept on record as i had said iwill not have my rights violated and then called a ****. Your store has done nothing by try cover their backs