Disgusting service and faulty devices

Cash converters I will never support you again, not only did you sell me faulty goods but the attitude of your staff is insulting. On Sunday the 10th of December 2023 I purchased a Samsung Note 20 from cash converters, the Waterfall Ridge branch, after an awful experience at the store yesterday when requesting a refund I called head office and informed them of what happened and that if I didn’t have feedback today I would be making this post. I have never posted about negative experiences I have had, I understand things happen, but I need cash converters to understand that when I said I would make a post about this, it wasn’t just an empty threat.

When looking at the phone before buying it I didn’t notice the faults. The screen has the Instagram logo literally burned into it, you can only see this on a light screen background so I was oblivious to it when I purchased it as it was on a darker mode (Coincidence?) The charging port is very sensitive, if you move the phone it unplugs, even worse, there is no Aux port, the charging port is where you need to plug the Aux connector so unless I drive at 10kms/ph the cable unplugs and the music turns off.

I decided the phone did not meet my standards, cash converters has a 7 day refund policy and a 6 month guarantee so I went to return it and receive my refund, after only 2 days I tried to return it and I was treated **********ly by the manager and I had eyes rolled and tongues clicked by other staff members. They now have the phone (which they need to send to their diagnostics department) as well as my money. Additionally the manager would not let me keep my receipt and denied me a photo copy and so I took a picture of the receipt.

When I asked what would occur if the diagnostics department somehow decided that the faults were because of me (They weren’t my fault but just curious as to the process) the manager responded “Well then you’re a ****”. I tried to inform the manager that she was rude to me, I said “I have worked in customer service and the way you are speaking to me is not ok” she responded with “I didn’t ask you where you have worked” followed by “it is after 5 you need to leave the store.”

@Cash Converters Southern Africa I trust you will take me seriously now.