DISGRACEFUL CUSTOMER SERVICE -CASH CONVERTERS SPRINGS BRANCH (BRENDA)

What a disgraceful customer service received from Cash Converters Springs after buying online. I bought a 3L Deep Fryer and to my surprise Slow Cooker was delivered. I immediately send WhatsApp to their store, received an automated message that they usually respond within an hour🙄🙄🙄 after an hour I decided to phone the store, got hold of Brenda whom while explaining my complaint, she decided to speak to whoever there kept me on the line without saying anything untill I cut the call and phoned again. I got hold of Mathew and told him that Brenda answered my call the first time and chose to put it aside and had a conversation with whoever there...he then told me to drop the phone he would call me back since his running to Brenda upstairs to give her the phone.

Brenda then answered my phone as if she doesn't know why I'm phoning...I explained that they delivered an incorrect item. She was so ***********, she told me that I should hold on she's so that she can check, guess what " how does Brenda check without my order number or name or address since she never bothered to asked me untill i asked her if she doesn't need my order number🙄🙄🙄

Brenda then told me that the wrong order will be collected on Tuesday the same-day as I complained at about 9h30 am to this day, there has not been anyone collecting the wrong item nor any of my WhatsApp messages being responded to since Tuesday nor Brenda phoning me to let me know why is the order not collected 😡😡😡😡