GN
Glenn N
1 reviews | Active since Mar 2009
10 Dec 2021, 12:10
disgraceful business ethics
I bought an item online which is not working. I have been trying 2 weeks to arrange a return. The manager is never in the office during business hours and puts the phone down or shouts rudely before giving 5 seconds to let you ask a question. These are franchise stores, so they have no accountability to head office. I could not even get an apology for the inconvenience caused. Rather I was told I am heading off on vacation at 12 o clock on Friday afternoon.
Helpful (0)
Replies (3)0
Replies (3)
Cash Converters Southern Africa's replyOfficial
10 Dec 2021, 13:09Hi Glenn,
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Cash Converters Southern Africa's reply10 Dec 2021, 13:09
Official
Hi Glenn,
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
GN
Glenn N's updateReviewer Update
10 Dec 2021, 13:26I dont want to deal with them, and another 2 days is just more time wasting. I am here because I have exhausted all possibilities of dealing with them. If this is the case. My point is made and I should be very wary of dealing with ANY cashies store. I was here to get access to someone who cares for the brand not send me back to the guy who is on holiday and was rude. I do not want to deal with Jaco ever again.
GN
Glenn N's update10 Dec 2021, 13:26
Reviewer Update
I dont want to deal with them, and another 2 days is just more time wasting. I am here because I have exhausted all possibilities of dealing with them. If this is the case. My point is made and I should be very wary of dealing with ANY cashies store. I was here to get access to someone who cares for the brand not send me back to the guy who is on holiday and was rude. I do not want to deal with Jaco ever again.
Cash Converters Southern Africa's replyOfficial
10 Dec 2021, 13:49Your feedback is taken very seriously and has been escalated Glenn.
The Cashies team
The Cashies team
Cash Converters Southern Africa's reply10 Dec 2021, 13:49
Official
Your feedback is taken very seriously and has been escalated Glenn.
The Cashies team
The Cashies team