Denied the refund.

Hi there,

I’m currently unhappy with the service I received from cash converters Cape Town Parow Sanlam Centre. After I bought laptop on the 26th June 2024 I have made sure to the sales rep that I will return the item and demand my refund should the item becomes faulty and gives me issues and we agreed.

On the same day once I got home I find out that the laptop takes to long to open and I returned immediately on the 27th June and demanded my money back but after a long argument the sales manager agreed to refund me, however the store manager refused to grant me refund stating that they need to follow their procedure by sending laptop away for repairs and promised for a speed up process.

And he gave me no choice but to wait for them for 3 working days and when I came the speed was a bit better but I picked up that the space on property is not what is displayed on the hard drive which was actually 500GB instead of 1 terror bites. And again I demanded refund and the store manager refused and this time around the sales rep and sales manager that assisted me before were gone.

And once again I waited for them to install 1 terror bite hard drive and took out the 500gb and collected the laptop the following day. And all this time my work is on hold because I’m relying on that laptop. On the 17th September the laptop went blank when I was switching it on to start working and I returned it once again and they told me that it will go on repairs and will revert back to me on Friday but they never did and sometimes they don’t bother replying to my messages on WhatsApp.

Monday this week I decided to involve the police because the laptop was still in repairs and I needed to work and they were refusing still to refund me. On the 26th we visited the store and escorted by the police and they still couldn’t refund me arguing that I must wait for 7 to 14 working days and that they will speak to their director for refund.

Could you please assist on the steps to follow in order to receive the refund.

Onke