Customer service

On the 2 May I inquired about possibility of getting a loan. I got the response from Melville branch that they can help. I on the 3rd i was informed that everything is fine i need to come in to sign a contract. I went in on 7th because they told me they didnt have the cards where they will make payment. I signed and lady told me Head Office will call me on 9th to confirm employment. I called the Head office on 10th because nobody had called to confirm employment, i gave them another number to call and i was told that they tried calling me so i will have to wait for my turn to come so that consultants call me again. I waited, Saturday 12th i receive a missed call again and message to call, i called but couldn't get through.

My concern is the procedure for such is too long for people are in real need for financial assistance. I needed this assistance a week ago for medical emergency. I have since lost my grandmother because i couldn't get assistance on time.

Im really disappointed and hurt by this.