******* company policy

My son (aged 9) recently bought a new ‘Sony’ remote from one of your stores for R560. Within two days it no longer connected to the PS console. I returned it immediately only to be told that it has to be sent in for repairs. We wanted a refund but it was explained that because we no longer had the packaging (a cardboard piece attached with a cable tie), that policy requires for it to be expected at head office for possible ‘at home’ damage. So what the sales guys are telling me is that my child’s hard earned report card money has gone down the drain for a product that is obviously sub-standard!! I feel most sorry for the sales guys who have to deal with irate customers because of unfair customer policies and lazy managers/owners who sit in the back offices while the front staff take the flack. When a 9 year old tells you he won’t shop there again, then you should know you’re doing something wrong.