TL
Teboho L

1 reviews | Active since Dec 2017

30 Dec 2017, 16:21

Chest of Drawers

On Wednesday,27 December 2017 I went to Cash Converters Grey Owl and saw a chest of drawers on display priced at R399.After making inquiries about the item,I was told that I could not buy it immediately as it was still within the 7 day" cooling off period".The item was going to be available for outright sale on the 28 December 2017.The manager and staff said to me if I was serious about buying the item,I had to be at the store by 9h00.

I subsequently went to the store and waited by the door at 08h45.When the store opened at 09h00,I proceeded to the cashier to pay for the item and was told that it had already been sold.I was told by the staff at the store that the item was sold at 08h00 when they arrived for duty.I protested about their dishonesty but they just ignored me including the manager on duty.I have therefore made a conscientious decision that I will henceforth boycott this particular store.

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Replies (2)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply03 Jan 2018, 12:37
Official

Good day

Thank you for taking the time to lodge your complaint on the Hellopeter website.

I will refer your complaint to the store owner as well as the regional operations manager. Either will be in touch with you shortly.

Kind regards

Balan.Naidoo

Customer Service Officer

Cash Converters Southern Africa
Cash Converters Southern Africa's reply08 Jan 2018, 14:04
Official

Good Day

The issue has been resolved by the store.

Looking forward to doing more business with you.

Kind regards

Balan.Naidoo

Customer Service Officer