Cash ******** a.k.a cash converters

This company is running a ****. I was charged double the to collect a pawned item but the amount I was charged is not in the contract or on any document of theirs. When I asked where the amount came from, I was told that’s how things have always been done. Oddly, no one ever mentioned this when signing the contract. I hope someone sorts this company out, more noise needs to be made about these ********. They leach of people’s hard earned money by praying on the desperate