Cash convertors sell broken things and then are not interested

I purchased an office cabinetFriday, 17 March 2023 and paid for delivery. The cabinet was delivered yesterday and I realised that the drawers do not open properly and the ball bearings are falling out. My partner tried to tried this to the delivery guys but they didn't want to engage. Most of the drawers just carry on sliding and do not stop. My partner immediately (within a few hours of delivery) phoned Cash Convertors and was advised by Celiah that no one senior was available to speak to him. She undertook to contact us today regarding someone coming to inspect the cabinet. I have heard nothing further.