FM
Francoi M

1 reviews | Active since Mar 2012

30 Nov 2017, 01:58

Cash Convertors Grey Owl Village Centurion

I'm a previous employee at Cash Convertors Grey Owl Village. I have resigned from them on the 8 of October 2017 due to my salary went all just for transport to get to work and back. On Saturday the 25 of October 2017 I have received a call from the store Manager asking me where is a piece of Gold neckless which I told her where I remember it was last. The following day on the 26 of October I received a whatsapp message from the store manager that said a cellphone and an iPad was missing to and the Gold necklaces which I don't know about as far as I can remember. On the 27 of October 2017 I received a SMS from the owner of the store and I quote " I you better bring my laptop, cell phone and jewelry back very quickly before you go to jail" this is not acceptable as 19 days after I resigned I need to hear this. I aso did a cash advance on my cellphone which I went to collect on the 29 October 2017 which I paid in cash know suddenly my phone is not in the safe I paid for it back before the 6 when it expired I have writing on the payment paper that I have paid for it and did not received I have asked the buyer Issac to signe and make me a copy of the invoice. Should I take this mater legally further cause who is going to pay my transport to go again and collect my phone?? I do not wish to speak or to see the manager and owner of grey owl village. Can you please let me know what should I do? Another thing I really think what they pay their staff is not right as well cause I got paid R2500 a month which is below the minimum wage of the government then I was told I will get R3000 then after I was told I'm only getting R2500 a month which I could not aford to pay for transport from Witpoortjie to centurion so my mother convince me to rather resigne from my post. So please can you assist me in this situation or should I rather continue with legal action against the store/ owner? Cause this is not right

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Replies (5)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply30 Nov 2017, 10:30
Official

Good day

Thank you for taking the time to lodge your complaint on the Hellopeter website.

I will refer your complaint to the store owner as well as the regional operations manager. Either will be in touch with you shortly.

Kind regards

Balan.Naidoo

Customer Service Officer

Cash Converters Southern Africa
Cash Converters Southern Africa's reply05 Feb 2018, 12:24
Official

Good Day

We have been informed that the issue has been resolved by the store. We hope this is satisfactory to you.

Looking forward to doing more business with you.

Kind regards

FM
Francoi M's update25 Oct 2018, 02:30
Reviewer Update
Good Day, im still not satisfied as the regional Manager did not get hold of me. however i did receive my phone but regarding the other issues that is still not resolved.
Cash Converters Southern Africa
Cash Converters Southern Africa's reply30 Oct 2018, 09:43
Official

Dear Valued Customer,

Thank you for taking the time to submit your feedback through our Customer Care department. Your complaint has been raised with the owner of the store and the Regional Operations Manager. You will be contacted by the store or the Regional Operations Manager in due course.

Your communication with us is greatly appreciated and we will strive to improve our service to you.

Sunny regards

FM
Francoi M's update30 Oct 2018, 19:14
Reviewer Update
Good day, i was told this last year and still i have not recived any comunication from the reginol manager. so i do not belive he will ever contact me. and im not going to let this slide im sorry. Regards