Cash Converters Pinetown has some rude staff!

On the 29th of March, I went to the Cash Converters Pinetown. I was assisted by Goodman from the stores/buyers department. What a terrible experience that I received at the hands of this consultant. Goodman firstly degraded me in front of other customers by stating I wont get much money for my R10 000 tv. I then asked why he was assuming when he hadn’t even checked my tv. He then proceeded to check the tv and got irate and arrogant when I asked him to explain or point out why such a less amount. He became abrupt instead of explaining how he came to the price then he told me that I cant either accept the price or leave the store. I really felt humiliated at this gesture as he wasn’t showing professionalism nor was he treating me with respect. After a back and forth, a woman (Ayanda) suggested she take over from Goodman. I was relieved but this too was shortlived as her attitude was the same. When ever she couldn’t answer me as a lot of their “Policies” seem made up as a lot didn’t make sense. I tried to reason with them as I could see that the argument wasn’t about my product but now it had become personal for them as I was challenging them by asking valid questions. Ayanda then went off at me, screaming that the days of a customer being always right were over! I warned her that I was recoding the whole incident (which I have in my possession) but still that didn’t stop her performance nor did it deter Goodman from being vindicated in my humiliation.

Ayanda and Goodman should be sent to pasture as they lack all customer care etiquette and are extremely arrogant because they proved they can do as they please. They then called the “Manager” who came through but found it difficult to difuse the situation while his consultants were going off at me. I remained stunned and shocked. This has never ever happened to me but it left a bitter taste in my mouth as now I am sceptical they will damage my Tv out of spite.

The only decent and respectful person is Samkelo as he always displays the will to work and is always courteous towards his clients.

I am really appalled by this behaviour and I want to witness if anything happens to them as they blatantly assured me NOTHING will happen to them!