Cash Converters minus the Cash?

First time writing a review on a business and its sad that it has to be a bad one.

I purchased a phone online at Cash Converters Parow in Sanlam Centre on Nov 9, 2025. The only reason I did that was because They offered the phone on Discount if purchased online. I paid R2,318 delivery included. The phone was then delivered on Nov 11, 2025. After having the phone for 24 hours I discovered many issues. I then returned to the shop on Nov 13, 2025 with the phone and told them about all the issues, Busted Speaker, Ghost screen (**** screen), unresponsive screen when touching it sometimes, working slow and some other issues. I spoke to Kyle their online guy and he listened but he didnt look like he quite believed my complaint. I was told that my warranty will be void if i took 2 stickers off the back of the phone. Their online profile just says 6 month warranty and you can return the phone if you have a receipt. I only had an online receipt. However I wasnt told upon purchase if I remove a sticker off the back of the phone my warranty is void. Seems I paid R2300 for a sticker. They said I need to leave the phone to check video footage if a sticker was added to the back of the phone in which case i told them already yes there was a sticker on it. I needed my phone for work. Google Authenticator as do many Work from home guys do. Anyway I left my phone and returned the Saturday for it Nov 15, 2025. Dorian the manager told me I needed to tell him all the issues over again and Kyle told me they would note down all my concerns in which case they didnt. Dorian explained they would need to send the phone off and he had the exact same phone with no issues and after a back and forth I conceded and said "fine just do what you gotta do" but I am very unhappy and I would like a refund and rather buy a brand new phone for the same price. My girlfriend went to the shop on Monday Nov 17, 2025. Dorian apologised and said they sent it off and the phone was returned to store and apparently the phone is an older model and the phone does have many issues. My girlfriend was told that I am to return to store to choose another phone because they will not refund my money but give me a refund exchange. So does this mean I need to choose another broken phone and continue the headache. The least they can do is give me a refund for making me wait for 8 days not having a phone and I can only go on Saturday Nov 10, 2025 making it 10 days without me having a phone that I paid for and also not believing that I was telling the truth about the phone having issues.

The best they can do is give my refund and we can part ways.

like I said 1st review not sure if im supposed to leave my details: Adrian Hare *** ***