Cash Converters Menlyn Retail Park

I am a pensioner/widow and took a loan against my jewelry in the time of need.

When I heard about the Lockdown and thought about my jewelry. I went into a panic because it is the only jewelry I have and sentimental and cannot loose it.

I contacted the Store and asked the lady what will happen to my jewelry and she said that according to the Lockdown in placed they are not allowed to asked interest.

At the time I asked her if I can have the Company's bank account and then pay an amount into the account and then when the Lockdown is uplifted I can just pay the difference. Unfortunately, I never took her name and she gave the banking details and first had to confirm with her Manager.

I made payments as follows:

3 April 2020 R380,65 29 April 2020 R400,00 28 May 2020 R1114,48 29 May 2020 R773,84

On the 29th May 2020 I had a call from Cash Converters saying that I have to pay R773,84 otherwise they will not release my jewelry.

I asked the lady what about the two amounts I have paid? I was told I forfeited the money and should have never paid money into their account and it is my lost.

I paid the amount of R773,84 on the 29 May 2020 to collect my jewelry.

All the above payments made was Electronic transfers.

On the 31st May 2020 I went personally to speak to the lady again and was told it is my lost. I asked her can I please speak to her Manager and she went to call him/her and she came back and was told it is my lost, the Manager is aware and their is nothing they can. I told her that I am really disappointed being a pensioner/widow, and paid money into their account to make it easier not to spend the money and now they will not refund me.

When I told her that I am not going to leave this matter. I was told she forgot they owe me R69,00 and paid the amount in cash.

I do have proof of the Pawn Agreement (Cash Advance) and all Electronic Payments.