BM
Boipelo M

1 reviews | Active since Nov 2023

10 Nov 2023, 10:56

Cash converters Menlyn Retail Park

Hi, Yesterday I was at Cash Converters Menlyn Retail Park, so while I was shopping around the store, I saw a Samsung Tablet on the glass counter with a cost of R699,then I called one of the staff telling them to bring it for me so I can make a purchase. Then boom, the original price of the Samsung Tablet was placed at the back of the phone with a cost of R999.Then I called the manager Mrs Lande Harvard telling her what happened then she said there's nothing they can do about it, I have to pay R999 for the Tablet or leave.

As Section 28/6 of Customer Protection Acts states that if an item is placed with more than one price tag, the customer has the RIGHT to pay the lowest amount on the item selected with different price tags. The manager of the store says there's nothing she can do about it. Mrs Lande Harvard She violated my customer rights.

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Replies (1)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply10 Nov 2023, 12:15
Official
 
Hi Boipelo.
Thanks for taking the time to bring this to our attention. We have forwarded this information to the store's management team. They will be in touch with you within two business days.
Warm regards,
The Cashies team