Cash Converters Mall@Reds owner covering up ********** sales

I purchased a Ryobi spray painter from the Mall@Reds branch on a flash sale because I had to move out of my rental apartment and told them that I would repaint it when I move out in 3 months. It was not the only item I bought that day so when I got home I just put it away. When I started getting things ready for the move I realized that there was no pipe with the unit. I returned to the store and spoke with the manager who checked the bar code on it and confirmed that the unit was bought by them without the pipe and that he will need to refund me. He however asked me to give him FIVE days to look for the pipe. I went back after 4 days and he did not even look for it yet.

He spoke with the owner of the shop who knows how much I buy and sell there. While waiting for him to return the staff started discussing the sale with the cashier because the manager was quite ****ed off with them. Apparently the sale was **********ly put through on the cashiers name and not the sales person's name because the item was incomplete (so they could not trace it back to him)

She called me over and admitted the entire sale is on CCTV, but refused to refund me nor look at the footage.

I filed a complaint with their head office and was eventually asked to return the item for a refund and I immediately told them that I am on my way there.

When I walked into the store the manager on duty immediately knew why I was there and told me they cannot help me - when I let them know that I am on my way the owner left the store and ran home instructing them NOT to refund me.

I have been there countless times when I heard her speak with head office regarding complaints and she ALWAYS tells customers that as owner of the store she does not even have to speak with them if they have complaints. I assumed that they were usually in the wrong but after getting the same treatment I now know that this is her standard MO. I have since ran into ex staff of this store who told me similar stories.