Cash Converters Mall@Reds Manger Linda

My review is with Cash Converters Mall@Reds My the experience is atrocious... On my launch I went and purchased a Fan (R140)heater. I asked the salesman am I allowed to leave the appliances and fetch it later. He confirmed it that it is allowed. The Sales person named Sihle then leaves the heater for me so that I can do a later pickup.

During the whole interaction as I was purchasing no one told me about a plastic bag or even tried to offer one. I come back to the store to do a pickup. I then tell the salesperson you only giving me the appliances isn't there a plastic bag. She then tells me the price, I then stress the idea I cant be swiping R2. They insisted that I find a way. Fine as I was searching myself I kept getting unruly responses from the staff. Then that lead to me leaving the item.

Here's the problem now!!!

I then leave the heater on the counter telling them I'm no longer interested in the appliances I'm returning it. Cause I needed to sort out an urgent matter. They come back to me I should leave with the heater and come back tomorrow. Apparently they can't fulfill my refund. I then rep**** to them I can't take that heater because I came during the stores operating times. It isn't my fault that they are lazy to go back and just print a paper to file a refund.

Today when I came back to the store the staff and employees act all nonchalant and gaslighting. I came there asking that I'm here to get my refund. The Linda the manger comes all guns blazing ready to fight. Her conflict resolution skills are poor. And she looked at footage apparently claiming I threw that same heater I was returning. Also stating that the heater is damaged. I asked her show me proof she wasn't able to provide anything. But only keep on complaining and shouting at her customer.

The lady needs help with resolving conflict. She went and took everything at face without waiting for the customer to return and speak to her. And started to make false claims making me to record the conversation. Cause even their staff had a false pretence before communicating with the customer.