cash converters

I sent my documents to the Randburg branch for a loan and later was called by a consultant who said I have been approved I should come sign for the loan. The following day I went and only to be told I have been listed as bad debtor and can’t get the loan since I have not paid. I don’t dispute that I had difficulties, however it was paid last year may. My frustration is I used my Petrol and time to go for something I was told I qualify for, then after i wrote to their customer service a lady by the name of Alice responded and said" Good day Mildred My apologies for the poor service you received and I saw on your profile there is a DO NOT DEAL - Disputed Payment status. For this to be resolved the store has to be willing to help you and they send an email to us requesting that we change the status. We can’t change it without a written request from them" and called them and Paul said it will depend on the owner if he wants