RV
Rudolf V

1 reviews | Active since Sept 2011

04 Jan 2018, 14:22

Cash Converters Blackheath

On the 20th of December 2017 I went to Cash Converters Blackheath to find out how much they will offer me for a treadmill that I wanted to sell. I did not have the treadmill with me, but I did have photos of the treadmill, so then they had a look online how much these things sell for and they saw it goes for R2500 second hand. So based on that, Ryno, the manager of the buying department, told me that he will definitely give me R1000 - R1100 for it. I was quite happy with that so I returned with the treadmill 2 days later, obviously expecting them to give me minimum R1000 for it. But then Ryno all of a sudden changed his story, offering me R400 for it and nothing more! So please do not do any business with Cash Converters Blackheth as they evidently are *****.

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Replies (5)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply08 Jan 2018, 08:55
Official

Good day

Thank you for taking the time to lodge your complaint on the Hellopeter website.

I will refer your complaint to the store owner as well as the regional operations manager. Either will be in touch with you shortly.

Kind regards

Balan.Naidoo

Customer Service Officer

Cash Converters Southern Africa
Cash Converters Southern Africa's reply08 Jan 2018, 10:59
Official

Good Day Mr Johan.

Kindly provide us with your Contact details as the store owner will be contacting you with regards to your complaint.

Kind regards

Balan.Naidoo

Customer Service Officer

Cash Converters Southern Africa
Cash Converters Southern Africa's reply08 Jan 2018, 11:00
Official

Good Day

Apologies for tying in the wrong name.

Kind regards

Balan.Naidoo

Customer Service Officer

RV
Rudolf V's update09 Jan 2018, 17:55
Reviewer Update
Good day Balan. Please provide me with a cell number or email address where I can send my cell number.
Cash Converters Southern Africa
Cash Converters Southern Africa's reply17 Jan 2018, 09:12
Official

Good Day

As per the store manager Rhyno didn’t refuse to take the item from you but because of the age (10 years +) and condition of the item the treadmill belt was old .The treadmill was small treadmill as well.

,He could only offer R 400.00, He went up too R 650.00.

Looking forward to doing more business with you.

Kind regards

Balan.Naidoo

Customer Service Officer