Cash Converters at Midrand Mall branch refusing to give my laptop back

Today I wanted to pawn my laptop, I was told by the short, small built, buying employee, don’t know his name, that they work cashless and don’t have money in the till, I will be paid with the "cashies" card. I said no, I want cash. Since when does a pawn shop, not have money? Raised a red flag. He said he will go look for money, I said OK. He printed the contract, and gave me the contract to sign, and asked me if I want to sign so long or wait to see if they have money. I said no, I want to see the money first. He took the laptop of the desk and put it on the desk where they test the electronics, raised another red flag, why take the laptop away from my possession? He is not allowed, I have not signed anything yet to confirm the transaction?? I said I want my laptop back; I am not going through with this transaction. He said No, the transaction has been made, I am not allowed my laptop back. I said no, I have not signed the contract, no transaction has been made. Give me my laptop back, he refused to, with a cheeky SMILE on his face!! I asked for the manager, he didn't even want to call the manager. After back-and-forth communication with him, he went to the back to call the manager, he came back and said I must be patient, the manager / owner is on his way. 20 minutes passed!!! Another guy came and apologized and said the manager / owner is coming, I asked him why I am not allowed my laptop back, he said that the money has been paid into the cashies card (I don't even have one) and the manager will come cancel the deal shortly. I told him that I said no to the cashies card, I want cash, I did not sign anything, no deal has been made. He looked shocked and looked at the guy who helped me first and they started speaking in another language and then all the sudden the guy who helped me gave me my laptop back without the manager even coming to talk / assist me!! With an unprofessional, hateful stare in his eyes, He didn’t even give any effort to give my laptop back, I had to take it out of his hands.

Is this how you guys do business?? Time to evaluate your staff. I could have made a case of theft. Everything is on camera, go view the footage!!!