Cash converter management rude towards stupid and useless customers.

I have placed an order last together with order online stores I was given the cheapest delivery option The Courier Guy has. I buy from Cash converters because I trust their service and products, until now. I bought the items because I need them and want to use them. I received delivery to all my other orders from other items I bought the same day on Saturday morning from the courier guy. All the order stores saw my order treated with with priority it also collected the sameday. Except for From the Mall@Reds the store decided to hold the order for as long as they possibly can. Even today the order is sitting at the shop. The rudest manager I have ever met in my life. with all my customer service record and background the leading market research company of over 18years I have never met such horror. The lady unlike the other cash converters who released my order as soon they opened the stores. Instead she had a long list of things that the courier guy could never do. I am not happy with the manner she spoke to me and she made sure I feel as humiliated and treated me as a stupid and useless customer. She also demanded I tell her which other stores I bought from so she can deal with them. I decided to ask to cancel the order even though I have great need of the items I purchased