BAD SERVICE FOR CUSTOMER SERVICE

I had an account with cash converters a few years ago and asked them numerous times from December to clear my name from the credit bureau. I emailed customers service several times with mo response to my emails. I called them yesterday and the lady said she would escalate the matter. I phoned this morning and she was in a meeting, phoned at 14h30 today again and the receptionist transferred me but the lady did not answer the phone.