Bad Service and bad attitude

On Saturday the 19th of August 2017, this happened to us. the week before we were there, looking around and I bought a golf set of R600.00 we then went to the buyer section to find out what they would give us for my fiance's Samsung Note 3, the guy took the phone did his research and said R2000.00. We told them we will come back the next week when our upgrades have arrived, on Saturday when we went back with the Note 3 and Note 4. This buyer first off insulted us by asking where did we ***** the phones!! and then only offerd us R1500.00 on the NOTE 4. then all we asked how can he now offer me less on a better phone not being able to give us any answer and asked if his colleague helped us and maybe made a mistake, after telling them we are not going to leave untill I have spoken to the manager the Manager eventually came out with a baby on the hip and very arrogant and not much of help. then she said she doesnt know who helped us but she only has one buyer.... and because of a meeting at head office during last week the prices has droped. I just took my phones and told them to get their stuff in order and maybe think about getting her staff the right training. there was zero customer service everyone there were arrogant and we felt very offended by that remark of the buyer seeing that there were other customer also waiting to be helped. this is very weak Cash Converters you will never see us again!