Bad Service an *****ing Goods

<p>Hi I had a item that expired on the 17th of April and tried to contact cash converters to do a 10 day extention. I couldn't get through to them on the 17th and phoned again on the 18th when I spoke to them they advised that I can't do a ten day extention like I have always done just a few weeks before and said I must pay the interest immediately otherwise they will sell my goods. They are rude and just put down the phone on you. And if you phone again speaking to them in a decent manner they are arrogant and do not want to hear what you have to say. I have never dealt with staff as cash converters Northgate they really need to make changes there. They are lying about the 10 day extention as one of my friends did a 10day extention on the 19th of April 2017. They just want to ***** your items at a minimum cost. I am going to report this to the ombudsman as I am tired of them getting away with this.</p>