Bad service all round - Cant be trusted with my money

To whom it may concern,

I was referred to cash converters by a friend as a way to get quick cash. Taking up the offer, I went to my nearest branch were I pawned in my sound bar for a loan. Realizing that the transaction wouldn't give me the amount I had hoped for, the consultant at the store suggested that I go home and bring another good for a loan. Doing so, I rushed back 10 minutes later with a microwave, and instead of the consultant, the manager offered to assist. I clearly said I wanted pawn the good for a loan. The manager proceeded to process the transaction and when leaving I asked if I could have a slip, his response was I didn't need one. I clarified if it was linked to my last transaction, and his simple response was "Yes".

However a few weeks later when I came to collect my goods, I was informed that the manager had processed as sale on the microwave and it had been sold. I told the manager that I never once told him I wanted to sell this microwave and he instated I didn't need a slip. I insisted that the video surveillance be played back of our conversation, and in his refusal he claimed that all the footage had been wiped off. I was asked to go home as there was nothing he could do he claimed.

Only after calling the head office to address my complaint was I called back the following day by the manger who offered a gift card. I immediately insisted that I would much rather have my microwave back so if he could call around and try locate one for me he should rather do so. After not hearing from him for over 2 weeks I called him to ask if he had sent my gift voucher or found the microwave, and neither had been done. I later received a mail with voucher but didn't open the mail as the manger has mentioned it would be valid till December.

Finally I have decided where and what I want to spend the voucher on, but was informed that this voucher could only be used at the gif acres branch. I don't understand why Cash converters Gift acers insists that I continue to do business with them when the managers attention to detail. When I was offered a voucher, the manager never once mentioned that I would force me to continue business with their branch.

It my right as a customer to choose were I want to shop, so all I want is either my brand new microwave back or my money back. not some useless voucher.

Urgently resolve this matter as this upsetting display of lack of customer service has gone on long enough.

Regards, Miss Margaret Malema