Bad Management Skills and Faulty Laptop Within 14 Days of Purchase.

My Friend Bought a Laptop at The Branch in Ottery on the 11th of This Month. on th 12th of This Month She noticed there was a problem with the Laptop touch pad( It was either very slow or Not functioning at all). She contacted the sales man who was assisting her with the sale and He told her to come in so he can check it out and she went in store.He gave her a mouse and she was happy and went home but After that she had to go on a Zoom meeting but there was no Sound coming up even though the Volume was up. Again she informed the Sales man And He said she can come in Store again to have this checked out but When she went in on the 23rd of this Month the Sales man was not there and she explained what is happening and they informed her they will call a Manager to assist her (Who had to be called twice to come out and Made us wait with no apology when He came to us) What A Bad Manager to be managing your Company, He kept on going in Cycles With her regarding the matter and How he was not aware of the Laptop But the issue at hand the Laptop came back in the store for more than twice and his Attitude and Arrogance meant she was no longer in doing business With the Company so she wanted her Refund so we can go and look for another laptop. The Manager By the Name of Roland which I doubt it's even his name refused to give us his Surname and to top things off He was not helpful at all. his Customer Service skills are not up to standard and We had a Salesman and A Cashier refusing also to give us Thier Managers Name which was weird for me. That laptop is Not even 15 Days and it's not satisfying her needs because of obvious reasons. Can you please get back to us with a Helpful and Better Solution to the complaint. She is no longer interested in Buying her laptop In your Company from the pathetic service the Manager Gave her.