Bad and inhumane customer service

My Husband in May put on a loan on our television. Due to a family crisis we were so stressed that we forgot about the due date which was the 01/06/2024. However the minute that we remembered on the 08/06/2024 we gave the store a call in order to make arrangements to pay for the tv.

My husband made numerous calls on the phone and was told that he will be called back. They never called him back. He had to call again on the 9th and was told that he is too late they are going to put the Tv on the floor to be sold. He must make contact with them via WhatsApp on Friday to enquire if the TV is still available they cannot promise that he will get it back, even after he shared that he wants to secure the TV back.

We are so unhappy about how they treated us, number one they did not even give us a chance to at least pay interest for late payment we now have to lay-buy the TV for R4500. Our loan amount was R1700 and we were supposed to pay back R2100. We now have to pay back double.

The Saturday my husband in store was given the runaround where they told him he needs to find someone else who has a tv licence to laybuy back the TV because they are unable to sell it to him. He had to tell them numerous times that he knew no one . They allowed him the second time when he came back to laybuy the Tv

I would like to find out is it fair to pay double on the TV that we missed payment on for 8 days? This is our first time taking it there and the Tv has only been there for a month. Was it fair for the employees to give my husband the runaround and refuse for him to pay buy the TV.

Another issue is they did not even explain that he has to pay something on the laybuy every 15days he had to ask about the process.

Could I please get feedback on this matter and a solutions

The store is based in Bellville Cape Town.

Cash advance loan agreement: CA***

Assisted by Dylan Michael’s on the loan.

The employer who made the threats about the TV being sold to someone is Thyrol. He refused to hear my husband out and refused to provide his name and surname for a formals complaint