Appalliing Customer Service

I bought 3 panel heaters online and the vendor being Honey Crest, Order no#*** and paid R1347.00. I received an email confirming payment and was advised that I will receive a confimation e-mail when the item is ready for collection. This morning I called thd Honey Crest branch and spoke to Tumi. Tumi tells me that there is onlh 1 heater available. I would not have known had I not called.What kind of service is that. She tells me that they will refund me for the 2 heaters, but they need to 1st send an e-mail to the Heaf Office and I will recrive an e-mail on when I will be refunded. Why the false advertising and the inconvenience?I am sitting here waitinv for delivery. Yhooo that is very bad serbice