BAD SERVICE AND WON'T REFUND RESERVATION FEE

MY FIANCE AND I WENT TO SEE CASABLANCA MANOR CONFERENCE AND WEDDING VENUE IN JANUARY (24TH). WE WERE TOLD TO PAY R 2000 AS A RESERVATION FEE TO KEEP OUR DATE OF WEDDING BOOKING FOR THE 4TH OF DECEMBER 2015, WHICH WAS WAY IN ADVANCE. THEY MADE US BELIEVE THAT THIS WAS A RESERVATION FEE ONLY. WE PAID THE RESERVATION FEE OF R 2000 AROUND THE 27TH OF JANUARY, WE ALSO SAID THAT WE WILL BRING OUR PARENTS FOR VIEWING ON THE 31ST OF JANUARY TO FINALIZE OUR BOOKING OR NOT. WHEN WE VISITED THE VENUE ON THE 31ST, THE PREMISES WAS MADE UP FOR A WEDDING ON THAT DAY AND IT WAS NOT IN GOOD CONDITION. CASABLANCA ALSO DIDN'T ADDRESS ANY OF THE ISSUES WE HAD WITH THE DAM THAT WAS FILTHY AND UNTIDY, THEREFORE WE CANCELLED OUR RESERVATION. WE HAD SIGNED TERMS AND CONDITIONS BUT IT DOESN'T SAY ANYTHING ABOUT NOT GETTING YOUR R 2000 RESERVATION FEE BACK AFTER CANCELLING WITHIN LESS THAN 2 WEEKS OF MAKING A RESERVATION. WE ALSO TRIED SEVERAL TIMES TO GET A HOLD OF CASABLANCA, ALWAYS WITH EXCUSES AND DIFFERENT STAFF, NOT KNOWING WHO WE ARE. FRUSTRATED WE'VE SENT MAILS, PHONED AND TRIED TO GET OUR MONEY BACK. WE WERE TOLD THE RESERVATION FEE IS NOT PART OF THE DEPOSIT. UNPROFESSIONAL SERVICE! BE CAREFUL