1 reviews | Active since Jul 2012
Is Casa Toscana a sinking ship?
1: When there are shows at the Blouhond the lodge part is really being left behind.<br> <br> 2: Low / almost cold water in room 4<br> <br> 3: Food was not up to scratch, lamb shank was possibly frozen? As it was watery. All attention was given to the guests at the Blouhond show.<br> <br> 4: I regarded Casa Toscana as one of the best venues in Pta, however I am worried that things are falling apart and that is sad.<br> <br> 5: Breakfast is not wow, the wors served is not of good quality as one cannot even cut it, the skin was very rubbery. The rest was nothing to write home about.<br> <br> 6: if it was not for the waiter who went out of his way to help us, I cannot help to wonder if this once great place is falling behind par.<br> <br> 7: May I suggest that quests are warned if there are shows and that things might not be as per usual.<br> <br> 8: It also seems that Casa Toscana is now specializing in group bookings/company events. As a person I will not again take my wife there for a breakaway.
Good day Sir
You were allocated Room 9 (luxury Suite). A smoking room was not requested according to our records, otherwise we would have allocated you to a garden room. We do not have smoking rooms on our property.
We did indeed move you from room 9 to room 16 to accommodate you with a garden outside your room for smoking.
The restaurant did put a table and two chairs outside your room for the intimate dinner you requested.
We do apologize for the warm and not Hot shower water. We did however increased the geyser temperature to a higher level at 10pm that evening to accommodate you. These rooms are equipped with Spa Baths, so if the bath's in two rooms are run full, then the Hot water will finish.
Our Operations manager did pass you when the warm water complaint was lodged, but no mention was made of the cold food, and you were busy eating at that stage. Your meal was finished and empty plates went back to the kitchen. I do apologise if you feel the meal standard was not to your liking. We will definitely make sure the shank is heated and prepared properly for all guests. We do pre-prepare the shanks as it is a dish that needs a long time in the oven.
Accept our apology pls
Good day Sir
You were allocated Room 9 (luxury Suite). A smoking room was not requested according to our records, otherwise we would have allocated you to a garden room. We do not have smoking rooms on our property.
We did indeed move you from room 9 to room 16 to accommodate you with a garden outside your room for smoking.
The restaurant did put a table and two chairs outside your room for the intimate dinner you requested.
We do apologize for the warm and not Hot shower water. We did however increased the geyser temperature to a higher level at 10pm that evening to accommodate you. These rooms are equipped with Spa Baths, so if the bath's in two rooms are run full, then the Hot water will finish.
Our Operations manager did pass you when the warm water complaint was lodged, but no mention was made of the cold food, and you were busy eating at that stage. Your meal was finished and empty plates went back to the kitchen. I do apologise if you feel the meal standard was not to your liking. We will definitely make sure the shank is heated and prepared properly for all guests. We do pre-prepare the shanks as it is a dish that needs a long time in the oven.
Accept our apology pls