KC
Kurtis C
1 reviews | Active since Jul 2015
01 Jul 2015, 11:01
Failed to take responsibility
We hosted a conference at Casa Toscana Lodge. When we tested the venue for sound quality, their technical department plugged in a sound jack into my laptop computer that blew the motherboard. <br> Casa Toscana, after lengthy collaboration, refuses to take responsibility for replacing the damaged laptop.
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Casa Toscana Lodge's replyOfficial
11 Dec 2015, 17:28Hello kurtiscoetzee,
Good day Sir
You are not being truthful with this public complaint.
A sound cable was merely inserted into your laptop, and there was not electricity of static connected, so it is not very likely that it could have been our system.
But nevertheless, we did do everything to resolve this matter.
We sent the claim to our insurance company, and they investigated the matter.
They were in contact with you the whole time.
Good day Sir
You are not being truthful with this public complaint.
A sound cable was merely inserted into your laptop, and there was not electricity of static connected, so it is not very likely that it could have been our system.
But nevertheless, we did do everything to resolve this matter.
We sent the claim to our insurance company, and they investigated the matter.
They were in contact with you the whole time.
Casa Toscana Lodge's reply11 Dec 2015, 17:28
Official
Hello kurtiscoetzee,
Good day Sir
You are not being truthful with this public complaint.
A sound cable was merely inserted into your laptop, and there was not electricity of static connected, so it is not very likely that it could have been our system.
But nevertheless, we did do everything to resolve this matter.
We sent the claim to our insurance company, and they investigated the matter.
They were in contact with you the whole time.
Good day Sir
You are not being truthful with this public complaint.
A sound cable was merely inserted into your laptop, and there was not electricity of static connected, so it is not very likely that it could have been our system.
But nevertheless, we did do everything to resolve this matter.
We sent the claim to our insurance company, and they investigated the matter.
They were in contact with you the whole time.