Poor Service

My boyfriend who resides in JHb ordered and paid for a Valentines gift to be delivered as a surprise to my work on Wednesday the 14th of February 2018 in Port Elizabeth. That evening after a phone call from him inquiring if I had enjoyed the surprise delivery at work from him, we came to realize that the item had never been delivered. I rode back to work that night to inquire at reception if anything had been delivered for me without my knowledge or if it had been taken home by the incorrect person. He contacted the company the next day and was given excuses as to why the item could not be delivered. I am utterly appalled by the service offered as Valentines day is peak business for Florists. The fact that no notification or phone call about was given regarding the delivery problem. No apology was given by the company.