Poor Communication S****s

We had a wedding function at this venue on 9 December 2017 and had a few issues with the venue during the course of the weekend.

Upon our arrival we were told by the bride’s mom that the bride was not allowed to keep the keys to the honeymoon suite for the friday night, if the bride’s mom had not been there the friday to start setting up the bride would not have been able to set up her stuff so long in the honeymoon suite to get ready the saturday this would have caused a huge delay in time if this happened.

They asked us (the bridal party) to be at breakfast an hour earlier than usual on saturday morning, breakfast usually starts at 08:30 and we had to be there at 07:30 because they knew the make up and hair started early, when we arrived at the restaurant there was no one in sight, we had to go to the back of the restaurant and get someone to assist, when we told them we were here for breakfast they looked confused they called the chef and the chef told us that breakfast starts at 08:30 when we told him that the people from the venue asked us to be here early he said that he was not informed but he will quickly make a phone call, he came back and told us he will bring out breakfast in the next few minutes, we did not get an apology about the miscommunication whatsoever.

There was a yearend function the friday night so we could not start setting up the friday for the wedding on saturday, but the venue ensured the bride and her mom that they will open the venue 06:00 the saturday morning so that we can get everything and start setting up, however when the bride’s mom went to the venue 06:00 there was not a person in sight yet again and everything was still locked up, we only had land line numbers to phone and no cell phone numbers were offered, the staff on site offered very little help to get hold of the people to open the venue for us. The venue was finally opened at 09:00.

Sushi was part of the dinner at reception and it was fresh and delicious, the soya sauce was put in a dispenser however there were no soya sauce cups provided to pour the sauce in or sticks to eat the sushi with, the bride had to ask for soya sauce cups, they brought out tot glasses, how are u supposed to dunk ur sushi in a tot glass?? Needless to say the sushi did not fit in the tot glass. The pasta and the desert was delicious and well prepared.

The rooms are very spacious, but I did see a lot of spider webs and spiders in the bathroom, our shower was a bit uncomfortable as the shower head is in a corner and in front of us there was a built in wooden stand/chair not sure what it’s supposed to be but I assume it is for a disabled person or elderly because of this we could not stand directly under the shower head and enjoy a nice shower it felt awkward and uncomfortable. Check out time is at 09:30 and you have to pack everything and remove your belongings from the room before you go to breakfast, I think its a bit too early for check out time and to expect your guests to pack everything before breakfast after a night of celebrations is a bit inconsiderate and its the first time I came across rules like this.

I also went onto their facebook page to check the reviews to see what other guests have experienced with this venue I was shocked to see that they have switched off the option to write a review so there are no reviews available for people to guide them when looking at the venue as a potential venue for them to use, this does not make sense as businesses thrives on good reviews and made me think that they have received numerous bad reviews in the past and do not want people to be aware of it.

Overall it is a beautiful and very big wedding venue, but the staff lacks communication s****s and they could also improve their s****s in assisting guests when there are issues, they also need to pay attention to the smaller details to ensure that everything is perfect for the events they are hosting.