BAD FOOD AND BAD SERVICE

On the 27 April 2018 we went down to Umhlanga for a weeks holiday, that late afternoon we decided to try out Casa Bella in Umhlanga (KZN) wow what excellent service and excellent food. However on the 19th December 2018 we went back to Casa Bella (while we were on holiday) to once again get the same service and same food, oh my word what BAD service and BAD food we got. We ordered exactly the same dish/s that we ordered the 27th April 2018 and luckily I took photo's of the food then and now. We asked the waiter to call the manager and we asked him (Mpho) if this is the correct dish and he said yes, my fiance asked him 3x are you sure and he said yes, I then showed him the picture of the first one we ate and he then had excuses. I also told him that my dish is also incorrect and he said it is the right size of my prawns and then also showed him the first picture. He said he would rectify it and in the meantime we called or friends at Sun City Casa Bella and showed them the picture of the now dishes compared to the first dishes and they said it was incorrect and they called the Manager in Umhlanga. He then came to the table and apologized about this and brought back the dishes which were still not correct (the service was slow and bad) We ate this and left but once again he did not really rectify the dishes but we left it and ate it as we were hungry. We are not the only customers complaining about how bad the service and food has become. But I tell you what NEVER EVER AGAIN will we support Casa Bella.