NS
Nickie S

1 reviews | Active since Mar 2023

12 Mar 2023, 13:21

No service

Terrible service. They were unprofessional from the start, claiming it was because they have just started in Cape Town and still needs training. They did not do the paperwork to put the car on their name, when my other vehicles needed to be registered again, 3 months after the sale, I had to pay their vehicles license and fines to get my other vehicles registered. They promised to reimburse me, but nearly 2 months later, still nothing, all my time and money spent and now there representative, Chad Theron, seemed to have blocked me. His last message 8 February was that they are busy with my refund and he will keep met posted, nothing from him since and it seems like he has blocked me. I can still go on, luckily most of my correspondence was via whatsapp and e-mail so I do have a paper trail of my allegations.

I have emailed customer services plenty a time, but no response.

Be aware, they do seem to have a way to tell the truth in a funny way.

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Replies (3)
Carzuka.co.za
Carzuka.co.za's reply13 Mar 2023, 09:34
Official
Good morning. thank you for bringing this to our attention, we would like to investigate this matter and provide a swift resolution. Please note that this is by no means a true reflection nor representation of Carzuka and we will be in touch ASAP with regards to this matter. Would you kindly send us the details of the vehicle such as make and registration as well as your contact details so that we can get in touch with you. 
Carzuka.co.za
Carzuka.co.za's reply13 Mar 2023, 16:18
Official
Thank you, we will find out shortly as well as contact you once we have spoken to Chad as well as the relevant supervisor. 
NS
Nickie S's update18 Mar 2023, 15:14
Reviewer Update
On Monday they were quick to reply. The information were given to them privately, they responded on Monday in that they will respond "shortly". Four working days later and still no response. There is still no service, if they don't respond.