False & Incomplete Vehicle Reports & NO Service

Carzuka misrepresent their vehicles by falsely offering you peace of mind when giving you incomplete AA reports that do not include all the faults with the vehicle you are buying. Their after-sales service department is also atrocious! I was interested in a Volvo XC90 at their Eastgate branch. I was sent an AA report via WhatsApp which initially showed a few problems. A few weeks later when I was physically at the branch, I was given another AA report for the same vehicle which was more than twice as long as the original one I initially received, with many more serious faults with the vehicle. The Q5 I bought from their Sandton branch came with an AA report which I re**** on to get quotations for the repair of the vehicle and then based my decision to purchase the vehicle. Only once the repair work was completed did it become apparent that the vehicle came with more serious and more costly problems which require urgent repair – these were not shown on the AA report I had and were not disclosed to me. After sending all communications and pictures to the Carzuka after-sales email address (they refuse to give a telephone number for them) I was brushed off by Nthabiseng Sukazi, the after-sales consultant, which appeared generic and automated and told that I was told of, and aware of all the problems, and that the ticket was now closed. No further emails from me were responded to. Absolutely rude and unacceptable. Don't believe their sales people nor their AA reports. They will ***** you. I am awarding them 1 star only because it is impossible to give them zero stars!