Extremely Dissatisfied with Carzuka's *********** Service

If I could, I would rate this place a minus! I am writing this complaint to express my utter frustration and disappointment with the unprofessional and *********** service I have received from your company.

I submitted my car to be sold with Carzuka, and an appointment was made for an assessor to come and view the vehicle. I expected a professional evaluation from someone who does this for a living. To my dismay, the assessor claimed that the vehicle's oil and water were mixing, leading to the sale not being concluded.

However, I refused to accept this verdict without further investigation. I hired a professional mechanic company to inspect the vehicle, and to my surprise, their report showed no evidence of oil and water mixing as claimed by your assessor. I immediately brought this discrepancy to the attention of Carzuka, but to date, I have not received any response or acknowledgment of my concerns.

Unwilling to give up, I resubmitted my request with Carzuka and was contacted by Koketso. She promised to follow up on the matter but failed to do so, leaving me feeling ignored and unimportant. In yet another attempt, I spoke to Magabane, who requested all my details to be resubmitted once again. I informed him about my previous interactions and the issue with the assessment. He assured me that he would forward the report to his manager and get back to me. However, after following up today, I was informed that the same unresponsive assessor, Boaz, would supposedly be in contact with me.

It has been a whole month since I last heard from Boaz, and I find it preposterous that you expect me to believe he will respond now. The lack of communication, professionalism, and accountability displayed by your team is nothing short of a disgrace. What kind of nonsense show are you guys running here? Your service is seriously pathetic, and I am extremely dissatisfied with the way my case has been handled.