YB
Yaniv B
1 reviews | Active since May 2023
15 May 2023, 11:52
Carzuka - terrible cars, gross misrepresentation and no after sales service!
Following my review of Carzuka on the 9th of May I received, what seems to be another generic and automated response from Carzuka: "Good morning, thank you for bringing this to our attention, we would like to investigate this matter and follow up with our after sales team to find out more about your situation. We will be in touch soon with a resolution for you." This was on the 10th of May. To date no one has reached out to me and no further communication has followed. Be very careful of this crowd. Even though they are part of Cartrack which they use for credibility, they are absolute *******.
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Carzuka.co.za's replyOfficial
15 May 2023, 12:28Good morning sir, we have investigated your complaint with regards to your complaint. It is to our knowledge that you were informed of the defects on which you now base your complaint. Most issues stated on the AA report are engine compartments. Please note that prior to delivery AA does not strip the engine.
Also, The Consumer Protection Act ensures that clients must be made aware of any defects before the completion of a sale and that all material facts must be disclosed to the client. As per your attached documents of purchase, you were made aware of all material facts and signed as proof of same.
We unfortunately cannot assist you with your grievance as you were informed with regards to the defects of the vehicle prior to purchase.
Also, The Consumer Protection Act ensures that clients must be made aware of any defects before the completion of a sale and that all material facts must be disclosed to the client. As per your attached documents of purchase, you were made aware of all material facts and signed as proof of same.
We unfortunately cannot assist you with your grievance as you were informed with regards to the defects of the vehicle prior to purchase.
Carzuka.co.za's reply15 May 2023, 12:28
Official
Good morning sir, we have investigated your complaint with regards to your complaint. It is to our knowledge that you were informed of the defects on which you now base your complaint. Most issues stated on the AA report are engine compartments. Please note that prior to delivery AA does not strip the engine.
Also, The Consumer Protection Act ensures that clients must be made aware of any defects before the completion of a sale and that all material facts must be disclosed to the client. As per your attached documents of purchase, you were made aware of all material facts and signed as proof of same.
We unfortunately cannot assist you with your grievance as you were informed with regards to the defects of the vehicle prior to purchase.
Also, The Consumer Protection Act ensures that clients must be made aware of any defects before the completion of a sale and that all material facts must be disclosed to the client. As per your attached documents of purchase, you were made aware of all material facts and signed as proof of same.
We unfortunately cannot assist you with your grievance as you were informed with regards to the defects of the vehicle prior to purchase.
YB
Yaniv B's updateReviewer Update
15 May 2023, 13:29Where on your report did it state that the vehicle is smoking and using excessive oil and requires an engine overhaul???
When was I made aware of this??? I have the original report that says the radiator needs replacing and that the suspension needed work. That was it! I have this report still. Please send me proof that I was made aware of anything else! You guys are ****s!!
When was I made aware of this??? I have the original report that says the radiator needs replacing and that the suspension needed work. That was it! I have this report still. Please send me proof that I was made aware of anything else! You guys are ****s!!
YB
Yaniv B's update15 May 2023, 13:29
Reviewer Update
Where on your report did it state that the vehicle is smoking and using excessive oil and requires an engine overhaul???
When was I made aware of this??? I have the original report that says the radiator needs replacing and that the suspension needed work. That was it! I have this report still. Please send me proof that I was made aware of anything else! You guys are ****s!!
When was I made aware of this??? I have the original report that says the radiator needs replacing and that the suspension needed work. That was it! I have this report still. Please send me proof that I was made aware of anything else! You guys are ****s!!