Carzuka Eastgate - Bad experience

Very bad experience at Carzuka Eastgate

I purchased a car at Carzuka first time I had to return it for several issues.

These were, - the steel rattling noise coming from the front of the vehicle,which was the major factor

- the rear right seat belt clamp that is not functional

- the brake light located on the rear window that was dysfunctional

- the keys that were not operating to lock and unlock the car remotely.

After I returned the car for the above issues to be fixed,of which they had the car for the whole week, I was assured that all the problems were fixed.

The reality is the opposite, the only thing fixed were the keys,the main problem of rattling noise from front of vehicle still persistent and getting worse I took back again today 20-09-2022 for the second time I spoke to the sales manager Weynand I stated my case, he was very dismissive of my request and just said he will send the car to RMI approved center for fixing. He went on further to say, if the car doesn't get fixed it will be replaced by another suitable car of my choice, within my price range, if they fail to replace then refund will be processed in full. He promised to send an email stating all this information. I objected to that and asked for a written letter there and then as I was already there, I never got the letter I took time from work to get, I still have not received the promised email, it is 20H52 in the evening now, we spoke at around 13H00. When I emphasized that I want the car to be taken to Volvo as promised and **** to, he told me I was having "Buyer's Remorse", such an arrogant statement when all I have ever had with the car is troubles from day one.

My money from Nedbank is already worming in there bank account. My partner referred his boss, who bought a Ford Ranger double cab bakkie CASH, on this very day as we were being told of "Buyer's Remorse" , by the sales manager Weynand.

The behavior of Weynand was very unsympathetic and unprofessional as he just left us there where we had to be attended by Comfort the machenic. Very upset customer.