CH
Cornell H

1 reviews | Active since Mar 2018

19 Mar 2018, 13:00

Falls pretenses and ********* business

Entered my car's details on their site and submitted the details. I then received an email with two options "Option one: Instant Cash and Option Two: More ZAR for your car. This is an extract out of the mail they send me "Option 1: Instant Cash CarZar will make an instant cash offer at the end of your inspection, estimated at up to: R352,100" for my car once inspected and "Option 2: More ZAR for your car Looking for a higher price? Let us advertise your car to our nationwide network of dealers for 48-hours. We estimate that you could get up to: R415,000". Needles to say no one called me so I had to call them only to hear that there were no offers on my car. I then responded in saying that I will then accept the "Instant Cash offer of R352,100", they then told me that the "Instant Cash offer" is only for cars up to R250 000. I am sorry to say but they have wasted my time and this is ********* way of conducting business. I am also sure that I am not the only person that this has happen to?

0
Replies (1)
CarZar.co.za
CarZar.co.za's reply19 Oct 2018, 14:22
Official

Dear Cornell,

Thank you for taking the time to give us feedback. We are very sorry to hear that you had a negative experience with us, and we would like to offer our unreserved apologies.

In cases where a vehicle does not receive an offer, we should always give the CarZar offer (Option 1) regardless. It is not clear how it came to be that you were not given this offer and we apologies for that. We have reviewed our process to ensure that this is not possible in future.

We thank you for taking the time to give us feedback and we wish you happy and safe motoring in future!

Best regards, The CarZar Team