RP
Roland P

1 reviews | Active since Jun 2018

21 Jun 2018, 10:24

CarZar doesn't honor offer

After doing the evaluation process twice, I received a call from CarZar to make an offer on my car. I was told I have 24 hours to accept the offer. I phoned back within 4 hours to accept the offer. When I heard nothing for a few days I phoned back to find out what was happening with the sale of my vehicle. At this point I was told that there was no offer made on my car, and they were still looking for a buyer. When I asked to talk to the lady who had originally made me the offer I was told she had left the company; convenient?!?

I was told my case would be escalated and someone would come back to me with feedback. It is now two weeks later and I still haven't heard a word!

Will never deal with this company again, cannot be trusted!

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Replies (1)
CarZar.co.za
CarZar.co.za's reply19 Oct 2018, 14:30
Official

Dear Ronald,

We would like to extend our apology for the negative experience you have had doing business with us.

We have investigated your case and it appears that there was a gap in the handover when one of our deal desk agents left us. We apologies wholeheartedly. In cases where one of our network dealers drops out of a deal, our policy is to still honour the offer to our seller and this should have been the case for you.

Thank you for your feedback and we wish you safe and happy motoring.

Best regards,

The CarZar Team