ES
Erin S

1 reviews | Active since May 2016

31 May 2016, 08:06

Cartridge Hyper gave me the wrong ink and refused to replace it despite presenting the receipt.

<p>I went to Cartridge Hyper to get a new ink cartridge. I took along my printer manual and model. They were very helpful in store but I got back home and it was the wrong ink (which is fine that is an honest mistake). But when I went back with my slip they told me that the ink cartridge was half empty. How could I have used it if it did not fit in my printer? They told me they would send it for testing and get back to me in 2 - 3 days. They did not get back to me. When I phoned them they had no idea what I was talking about. So a few weeks and R200 later I have no ink and I don't really want to spend the money again and they did not offer a refund for me to go somewhere else. I am a student and I am low on cash as is and now my money is going to printing every month.</p>

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