Shocking customer service delivery!

<p>I bought an Eclipse cartridge for my Canon printer. I was on my way to Durban to start my postgrad, and needed a lot of printing to be done. </p> <p>Needless to say, the cartridge just wouldn't work. I tried to reinstall drivers (it didnt work before either), tried to clean the printer out, changed the ink a few times etc. Nothing worked.</p> <p>I phoned cartridge depot in Centurion Lifestyle Centre where I had bought it, and was told to bring it back and i could be refunded or given an original ink.</p> <p>I waited a week before i flew back to johannesburg (in the interim spending over R100 at postnet printing) and came to return the ink.</p> <p>I was then informed my an incredibly rude woman ( the manager) that no one has ever brought back the Eclipse ink before, thus implying that I was being dishonest.</p> <p>She then stated that all they would br willing to do is to replace the ink (which i didnt want to risk on account of the first one not working), or I must just cough up the extra money for the Canon ink. I was not happy by her manner with which she dealt with the information, and thought that the ink shouldve just been replaced for me on account of all the trouble i went through.</p> <p> </p> <p>Upon refusing to pay extra, i asked for a refund. She then required me to fill in a form and stated that the payment would take a few days. I asked why they wouldn't give me cash, or at least immediate deposit back into the account i paid with initially, but to no avail.</p> <p>I then asked the manager if i would even get paid that money, to which she shrugged her shoulders as if to say she couldn't care less.</p> <p>I was frustrated and needed ink for the following week at university and ended up just paying the difference of the Canon ink.</p> <p>This was a memorable experience to say the least. I hope not all customers are treated with such carelessness. </p> <p>Hope to receive a response from Cartridge Depot.</p>